If you can’t seem to take a clear picture with your iPhone, an unsteady hand may not be to blame. After receiving multiple complaints starting at the end of 2014, Apple has agreed to replace a malfunctioning part of the iSight camera on certain iPhone 6 Plus models that were sold mostly between September 2014 and January 2015 and are still in good working order, in non-camera respects.
First, does this sound like what you’re experiencing? “iPhone 6 Plus rear camera is not focusing, won’t remain stable and is blurry, no matter how still I [am]…Automatic or manual focus not working either, front facing camera works fine,” one user, oneZer01 wrote on Apple’s support forum, according to Daily Mail.
And does this look like what you’re experiencing?
If so, and if you have an iPhone 6 Plus, visit Apple’s camera replacement program page to find out if your phone is eligible for the free fix. You’ll need to enter your phone’s serial number (there are directions for finding it on the page), choose how you’d like to submit your phone for repair (through an Apple store, an authorized dealer or Apple’s technical support) and back up your phone files in case the repair wipes them out. Don’t worry; it’s easy to save everything with these instructions.
While the replacement part and labor is technically free, Apple says owners may incur a charge if other parts of the phone are broken. Reportedly, they’d need to fix those to ensure the new iSight camera works properly.
Having trouble getting good images from other iPhone models? Unfortunately, you won’t be able to get a free repair from Apple. It can’t hurt to try a tripod to see if an unsteady hand is to blame in this case.