Anna Kaye MacLean knew something was wrong when her autistic little sister wasn't eating her cheeseburger at Chili's. After all, cheeseburgers were Arianna's favorite.
Anna asked, "Why don’t you want it?"
Arianna said, "It’s broken. I need another one that's fixed."
It suddenly dawned on Anna that she wasn't eating it because it was cut in half. Fearing that a meltdown was near, Anna called their waitress Lauren over to the table, explaining Arianna's special needs. She never expected Lauren's beyond-kind response, as she explained in an emotional Facebook post.
Lauren said to Arianna, "I brought you a broken cheeseburger?! You know what, I’ll have them cook you a new one!"
The manager also came out.
He said, "I heard we gave you a broken cheeseburger! I am so sorry about that! We are making you a brand new one that isn’t broken, with pickles! I’ll bring you some french fries to munch on while you’re waiting, okay?”
Anna wrote that something that stood out to her was that the employees actually told Arianna what they were doing and why they were doing it.
When the "fixed" burger came out, little Arianna was so excited that she actually started kissing it. So touched by the experience, Anna closed off with a message about how the little things can make a big difference.
"Everyone, from the hostess to the chef, played a role in what most people would think isn’t a big deal," she wrote. "But this entirely shaped how the rest of our day would go."
I want to share the experience that my husband, 7 year old autistic sister and I had today at the Chili’s location in...Posted by Anna Kaye MacLean on Sunday, March 24, 2013
I want to share the experience that my husband, 7 year old autistic sister and I had today at the Chili’s location in...
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