When you have the same job for a certain amount of time your work routine becomes predictable and nothing stands out anymore.
For Tony Posnanski, he's been a restaurant manager for the past 15 years. Like any job, he has had good and bad experiences, especially when it comes to dealing with customers. His best memory to date stands out to him all thanks to one question.
One night he received multiple complaints about one mother and her daughter, who was being noisy and disturbing guests in the establishment. Posnanski could hear the young girl yelling in the background as he listened to critiques. Since his job entails customer service, he headed over to the duo's table to tell them to be more considerate of others around them. He wasn't expecting what happened next.
Posted by Tony Posnanski on Tuesday, February 16, 2016
The girl's mother looked at Posnanski and asked him one thing, “Do you know what it is like to have a child with autism?”
The shocked man couldn't respond to her simple question. Instead, he explained that he hoped that she had a great meal, high-fived her daughter, and then told her that their meal was on the house. He didn't tell anyone what the woman had said to him and made up an excuse as to why he paid for it.
After this experience, the touched manager wrote a Facebook post detailing what had happened and what the memorable experience meant to him.
He finished off his post saying, "You also taught me a valuable lesson. Sometimes doing the right thing does not make everyone happy; just the people who need it the most."
It's wonderful to see that some people always make sure to treat people with kindness, no matter what the situation.
Read the whole moving message below.
To the mother who held her crying daughter,My name is Tony Posnanski and I was the restaurant manager who went to your...Posted by Tony Posnanski on Sunday, March 20, 2016
To the mother who held her crying daughter,My name is Tony Posnanski and I was the restaurant manager who went to your...